第1页共16页编号:时间:2021年x月x日书山有路勤为径,学海无涯苦作舟页码:第1页共16页ACTIVITIESTOURDESKATTENDANTHOTELORIENTATION..................................................4DEPARTMENTORIENTATION............................................5KNOWINGTHETOURSOFFERED........................................7GUESTCOMPLAINTHANDLING.........................................8GUESTRELATIONSSKILLS.............................................9TOKNOWALLEQUIPMENTAVAILABLE.................................10FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME..................11KNOWLEDGEOFTYPESOFAEROBICSOFFERED........................12SAFETYPROCEDURESANDFIRSTAID................................13FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM...................................................14CARRYING