Unit 13 Dealing with problemsVIP专享VIP免费

Unit13DealingwithproblemNewwordsandexpressions•dresser['dresə]•n.梳妆台；碗柜；化妆师•Theplasticandlaundrylistarecontainedinyourdresserrighttheseconddrawer.•塑料袋和洗衣表格在您梳妆台右边的第二个抽屉里。•Sheputawayherclothesinthedresser.•他把衣服收好放在衣柜里。•愿意为您效劳。•I’mgladtobeatyourservice.Newwordsandexpressions•smokedetector•烟感器；烟雾探测器•Yoursmokedetectorisflashing,sir.•您房间的烟感器在闪，先生。•smokedetectordetectthepresenceofsmoke.•烟尘探测器可探测是否存在烟雾。•烟雾报警器•smokealarm•securityalarmsystem•安全警报系统SpecialTermsinMaintenance•工程维修部•MaintenanceDept.•Engineering&MaintenanceDept.•总工程师•chiefengineer•副总工程师•asst.chief•值班工程师•shiftengineer•机修工•mechanic•修理工；•Repairman•电工•electrician•水管工•Plumber•木工•Carpenter•泥瓦工•Mason•园林工•groundkeeperTranslation•我对此表示抱歉，我会通知维修部的经理，他会立即处理此事。•I’msorryforthat.I’lltellthemanagerofthemaintenancedepartment.He’llseetoitatonce.•我的职责就是确保每个房间及饭店的每个角落都不断水。•It’smydutyinthehoteltoensureproperwatersupplytoallroomsandotherpartofthehotel.•由于正在修水管，从上午8点到下午3点暂停供水。•Sincethewaterpipesarebeingrepaired,coldwaterisnotavailablefrom8a.m.to3p.m.Usefulpatterns•Shower['auə]ʃ•n./v.淋浴•浴帘•showercurtain•喷头；淋浴头•showerhead/nozzle/rose•浴室•showerroom/stall•浴帽•showercapPassage2HousekeepingDepartment•任何饭店经营中，客房部都是基础的部门之一。•Thehousekeepingdepartmentisoneofthebasicdepartmentsinanyhoteloperation.•客房部负责清洁客房，使他们看起来整洁、配备齐全并且舒适。•Thehousekeepingdepartmentisresponsibleforcleaningguestroomsandmakingthemlooktidy,well-appointedandcomfortable.Usefultermsandsentences•Thehousekeepingdepartmentisheadedbytheexecutivehousekeeperanditsstaffincludeshousemaids,housemen,floorclerks,linenroomattendants,andthelike.•客房部由客房总监带领，员工包括客房部女服务员、男服务员、楼层服务员和布草房员工等。•Linenroom•布草房•Inadditiontokeepingtheroomscleanandingoodorder,thehousemaidorchambermaidmustkeepadailyrecordofeachroom.•客房部服务员除了要保持客房情节有序外，还必须做好每间房的客房日志。Usefultermsandsentences•Productionsheet•生产指示单，生产订单•Theproductionsheettellthehousemaidwhethertheroomneedsmakeuporservicingbecauseofrecentuse.•生产订单告诉客房部服务员，根据最近使用情况客房是否需要整理或者维护。•Theproductionsheetalsotellsthehousemaidwhichroomshouldbegenerallycleanedandwhichbathroomshouldbescrubbed.•生产订单还告诉客房服务员哪间房需要一般清洁，哪间卫生间需要要擦洗。Usefultermsandsentences•Iftheroomdoesn’tneedacompletemakeup,thenthehousemaiddoesapickup.•如果客房不需要彻底清理，客房服务员就会做个简单整理。•Thehousemaidsusuallycleanthecheckoutroomsfirst,unlessthereisaspecialearlymakeuprequest.•如果没有特殊的请即清扫的要求，客房部服务员通常先清扫已结客房。Usefultermsandsentences•Theroomswithearlymakeuprequestsshouldbeservicedpromptlybecauseguestsmightneedthemforabusinessmeeting.•请即清扫要求的客房应该立即服务，因为客人可能用客房做商务会议用。•Ifthehousemaidfindssomethingwrongwiththeroomorsomethingisdamaged,sheisinstructedtocallthesupervisorwho,inturn,shouldtellthefrontdeskthattheroomisoutoforder.•如果客房服务员发现客房有问题或者物品损坏，她会按指示告诉主管，值班主管会通知前台客房发生故障。Usefultermsandsentences•Th...