第1页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共66页Whenyousitdowntoevaluateyourorganization’sperformance,whatmeasurescometomind?Chancesare,youfirstthinkaboutyourbalancesheetmeasures:howmuchrevenuedidwegeneratelastquarter,howmuchwasourgrowthinsalesandprofitsorwhatgainsdidwemakeinourmarketshare?Next,youmaythinkaboutthecosts:equipment,material,travelandsoon.Orperhapsitisyourcustomermeasuresthatcomeupforconsideration:havecomplaintsincreased,aretheyrepurchasingourproducts?Thesekeyperformanceindicators(KPIs)areimportantandyouconsiderthemonaweekly,monthlyandquarterlybasis.Whatisoftenmissingfromthislistisanareathataccountsforoneofyourlargestexpensesandperhapscreatesthemostvalue:yourpeople,orwhatmanynowcall“HumanCapital”.Peopleareoneofthemostimportantindicatorsofanorganization’sabilitytocreateandsustainvalue:theycomeupwiththeideasfornewinnovations,theydelightyourcustomers,andtheyproduceyourproducts.Inspiteofthis,manyorganizationshavedifficultydemonstratinghowspendingonpeopleandpeopleprogramsproduceareturnoninvestment.HumanCapitalMeasurement(HCM)bridgesthisgapbyhelpingorganizationsfocusonpeoplemeasures,tobetterunderstandandpredicthowemployeescontributetotheirsuccess.Itallowscompaniestoquantifyhowemployeesareimpactedbyprogramssuchastraininganddevelopment,recognitionandwork-lifebalance.Italsoassesseshowemployeesreacttoorganizationalchangessuchasmergersormajorrestructuring.Mostimportantly,itcanprovidethesamelevelofrigorthatotherareasofyourbusinessapplytoevaluatetheirinvestments.HewittAssociateshasdevelopedaleadershippositionintheuseofHumanCapitalMeasurement.OurBestEmployersresearchsupportsagrowingamountofevidenceconnectingeffectivepeoplemanagementwithlong-termorganizationalperformance.Similarly,wehaveanumberofHCMapproachesthatwehaveappliedtohelporganizationssharpentheirpeopleinvestmentstrategies.InthisissueofHQ,wegiveyousomeinsightintoourapproachtoHCManddescribeseveralspecificclientsituationswherethisapproachhashelpedthemachievetheirstrategicgoalsandrealizetangibleresults.OurphilosophytowardHCMistoaligntheapproachtoyourspecific第2页共66页第1页共66页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共66页situation.Weillustrateawiderangeofapproachesthatdescribehowpeoplescorecardsandkeyorganizationalperformancemetricsaredeveloped,optimalpeoplebehaviorsidentifiedandpredictivemodelsframed.HCMcanappeardauntingandcomplexbutourconsultantscanworkwithyoufromwhereveryouarestartingandtowhateverlevelofsophisticationyoudesire,tohelpyouunderstandandrealizethevalueofyourhumancapital.HCMisfun,challengingandaleading-edgework.Itprovidesourconsultantswithafeelingofsuccessanditproducesgreatvalueforourclients.MickBennettManagingDirector,AsiaPacificHewittAssociatesLLCTheaveragehumanlifespanhasrisendramaticallyfromalifeexpectancyof40intheearly1900sto75yearsattheturnofthemillennium.Thehumanracehaslearnedwhatfactorsneedtobemonitoredtoincreaselongevity:abalanceddiet,regularexercise,monitoringkeymeasuressuchasbloodpressure,cholesterol,etc.Identifying,monitoringandactingontherightmeasureshasdoubledthehumanlifespaninonecentury.Companylifeexpectancyhasnotfaredaswell.Inthelate1920sand1930stheaveragecompanylifespanwasover60years.Nowtheaveragelifespanofcompaniesis12-一五years.Somanycompanieswill“die”intheirteensandonlyahandfulwillsurviveintothenextcentury.第3页共66...
