国安社区A店培训有效性评估研究摘要：培训是每个企业人力资源中不可或缺的一环，它是为了帮助员工可以胜任工作并且能发掘出员工的最大潜能。但是近年来培训往往只是流于形式，培训内容陈旧单一，培训方法更无创新在培训后不再去收集受训员工对培训的反应，最为重要的是不去对培训有效性进行评估分析。这些都使得培训失去了自身的意义和价值，变成了摆设，员工如果在接受培训后不进行培训有效性评估，对上级的人力资源部门不进行反馈，在今后工作中不可避免的会出现问题，同时也会造成不必要的损失。国安社区是一家综合性的社区服务站，通过为期四个月的实习经历以及自身的受培训经验，结合问卷调查、访谈法和观察法探究国安社区A店培训中存在的问题进行分析研究，对国安社区A店培训有效性和其影响因素进行实证论证，最后运用柯克帕特模型为公司提升其培训有效性提供切实建议。关键词：柯克帕特模型、培训、有效性评估1ResearchonevaluationofemployeetrainingeffectivenessinNo.AGuoAnCommunityAbstractTrainingisanintegralpartofeveryhumanresourceintheenterprise,anditisdesignedtohelpemployeesgetthejobanddiscoverthegreatestpotentialoftheiremployees.However,inrecentyears,trainingisoftenonlyamereformality,thetrainingcontentisobsolete,thetrainingmethodismoreinnovative,andthetrainingisnotcollectedaftertraining.Themostimportantthingisnottoevaluatetheeffectivenessofthetraining.Whichmakesthetraininglostitsownmeaningandvalue,intothefurnishings,thestaffifthetrainingisnotcarriedoutaftertheevaluationoftheeffectivenessoftraining,thehigherhumanresourcesdepartmentsdonotfeedback,inthefutureworkwillinevitablybeaproblem,Butalsocauseunnecessarylosses.2TheGuoAncommunityisacomprehensivecommunityservicestation,throughAfour-monthinternshipexperienceandtheirowntrainingexperience,combinedwithquestionnaireinvestigation,interviewmethodandobservationmethod,explorethenationalsecuritycommunityAshoptraininganalysisofexistingproblemsintheresearch,fortheirinternshipeffectivenessanditsinfluencefactorsinthenationalsecuritycommunitylinfenshopempiricaldemonstration,finallyusingkirkpatmodelimproveitstrainingeffectivenesstoprovidepracticalSuggestionsforthecompany.Keywords:Kirkpatrick'smodeltrainingeffectivenessevaluation3目录第1章绪论.....................................................................................11.1选题背景.................................................................................11.2研究目的及意义.....................................................................21.3国内外研究现状.....................................................................21.3.1国外研究现状................................................................21.3.2国内研究现状................................................................21.4研究的内容与方法.................................................................3第2章人员培训有效性的理论基础...............................................42.1员工培训及有效性的相关概念.............................................42.2培训有效性的主要评估模型.................................................42.2.1柯式四层次模型............................................................42.2.2CIPO模型.....................................................................52.2.3菲利普斯的五级投资回报模型....................................5第3章国安社区A店培训现状调查...............................................63.1国安社区的基本情况.............................................................643.1.1国安社区简介.......................................
