目录摘要ABSTRCT..................................................................................................一、绪论...............................................................................................1二、人才流失的原因...........................................................................1（一）问卷调查设计与结果分析...............................................1（二）社会因素.................................................................................2（三）企业因素.................................................................................5（四）人才自身的因素.....................................................................6三、饭店业人才流失的影响...............................................................7（一）对饭店业的积极影响.............................................................7（二）对饭店业的消极影响.............................................................7四、管理及控制对策...........................................................................8（一）从社会的角度.........................................................................8（二）从企业的角度.........................................................................9（三）从人才自身的角度...............................................................12总结与展望.........................................................................................12致谢.....................................................................................................13参考文献.............................................................................................14附录.....................................................................................................16摘要自改革开放以来，中国的饭店业蓬勃发展，饭店企业如雨后春笋，队伍不断壮大。而随着国内经济的飞速增长以及经济结构的日益优化，人才的竞争成为企业生存与发展的关键因素，然而饭店业的人才流失状况却不断加剧。人力资源的不稳定性一直困扰和制约着我国饭店业的发展并严重影响到饭店行业在经济发展新时期的作用。本文希望从饭店业人才的流失诱因、流失影响以及各层次方面进行探讨与论述，并提出行之有效的办法来缓解饭店企业在人才需求方面的压力。关键词：饭店业；人才流失；原因及对策ABSTRCTSincethereformingandopeningupin1978，thehospitalityindustryinChinahasdevelopedquicklyandflourished.Hotelenterpriseshavesprungupeverywhereandtheirgroupshavebecomestrongerandstronger.Withtherapidgrowthofdomesticeconomyandeconomicrestructuring,thecompetitionoftalentshasbecomethekeyfactoroftheexistenceandthedevelopmentofthehospitalityindustry,whilethesituationofbraindraininthedomestichospitalityindustryismoreserioustoday.Theinstabilityofhumanresourcehaveinfluencedandrestrictedthedevelopmentofourhospitalityindustryandtheroleitplaysinthenewperiodofoureconomy.Ihopewecandiscussandexplorethisprobleminmanywayslikecausesandimpacts,thenputforwardeffectivemeanstocopywiththestressofindustrytalents'requirement.Keywords:hospitalityindustry,braindrain,causesandcountermeasures一、绪论近些年来，中国饭店业居高难下的人才流失率越来越受到广大学者们的关注。当下，中国已经进入经济发展的新常态，第三产业的快速增长与优化升级成为经济增长的新动力，而饭店行业身在其中亦面临着重大的机遇与挑战。随着现代工业的飞速发展，当代企业的竞争，实际上更多的是知识的竞争、人才的竞争。没有强大的人才战略以及雄厚的人才储备，企业难以在激烈的市场竞争中生存，因此，目前饭店业严重的人才流失状...
