质量保证计划目录第一章质量保证承诺................................................................................................................................2第二章质量管理.......................................................................................................................................21质量管理服务规范...................................................................................................................................22质量管理内容...........................................................................................................................................22.1编制和评审质量计划.......................................................................................................................22.2质量检查...........................................................................................................................................32.3不符合项的跟踪处理.......................................................................................................................33质量管理责任分配...................................................................................................................................33.1质量保证小组职责...........................................................................................................................33.2配置管理小组职责...........................................................................................................................43.3测试小组职责...................................................................................................................................44质量保证措施...........................................................................................................................................44.1项目进度...........................................................................................................................................44.2需求分析...........................................................................................................................................54.3系统设计...........................................................................................................................................64.4系统实现...........................................................................................................................................64.5系统测试...........................................................................................................................................64.6系统维护...........................................................................................................................................7第三章质量问题处罚措施........................................................................................................................71质量问题分类...........................................................................................................................................72质量问题处理...........................................................................................................................................73关于质量问题接受处罚的整体承诺........................................................................................................8第一章质量保证承诺针对本项目建设和实施，我方郑重承诺：1...
