沃维咨询策划部项目三组目录第1章培训体系的构成与建设……………………………………………………………...121、培训体系建设的意义......................................................................................122、培训体系的构成和难点..............................................................................123、培训体系建设原则和收益.............................................................................134、培训体系建设的前提......................................................................................134.1建立岗位体系..........................................................................................134.2建立胜任素质模型.................................................................................154.2.1胜任素质模型建立流程.............................................................154.2.2通用岗位胜任素质模型.............................................................154.3进行岗位——能力分析........................................................................184.4进行能力——课程匹配........................................................................195、培训体系建设的流程......................................................................................195.1培训需求分析流程.................................................................................195.2培训课程建设流程.................................................................................195.3内训讲师养成流程.................................................................................205.4培训计划制订流程.................................................................................205.5培训计划实施流程.................................................................................215.6培训评估与改进流程.............................................................................216、培训体系建设的五大关键.............................................................................21第4章培训需求调查分析体系...................................................................................221、培训需求的细分..............................................................................................221.1普遍培训需求..........................................................................................221.2个别培训需求..........................................................................................221.3短期培训需求..........................................................................................221.4长期培训需求..........................................................................................232、培训需求分析..................................................................................................232.1个人层次..................................................................................................232.2职务层次..................................................................................................242.3组织层次..................................................................................................243、需求调查的方法..............................................................................................253.1面谈法......................................................................................................253.2问卷法......................................................................
