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**********有限公司投标文件项目名称：项目编号：投标人：法定代表人或其委托代理人：日期：年月日目录一投标报价表.................................................2二售后服务承诺书.............................................4三设计方案..................................................14四投标单位注册资金证明......................................29五投标函....................................................30七投标人资格证明文件........................................31一、投标报价表1、总报价表2、分项报价表三、售后服务承诺书1、服务目标..................................................................................................................72、服务机构..................................................................................................................73、服务人员..................................................................................................................84、售后服务期..............................................................................................................85、服务内容..................................................................................................................96、用户培训服务..........................................................................................................96.1用户培训程序.....................................................................................................................96.2公司具备的培训条件.......................................................................................................106.3培训一般要求...................................................................................................................106.4培训内容...........................................................................................................................106.4.1理论培训................................................................................................................106.4.2现场培训................................................................................................................117、服务热线...............................................................................................................118、服务质量要求.......................................................................................................128.1文明性...............................................................................................................................128.2有效性...............................................................................................................................128.3时间性...............................................................................................................................128.4安全性...............................................................................................................................128.5经济性...............................................................................................................................129、服务工作流程........................................................................................................139.1服务立项...........................................................................................................................139.2服务计划............................................................................