××信息系统项目维护方案（模板）目录一、概述-------------------------------------------------------------------------------------------------------------41.1××信息系统维护外包的重要意义--------------------------------------------------------------------------41.2客户现状---------------------------------------------------------------------------------------------------------51.3××网络拓扑结构---------------------------------------------------------------------------------------------61.4客户需求---------------------------------------------------------------------------------------------------------61.5解决方案---------------------------------------------------------------------------------------------------------6二、服务的维护方法与保障机制-------------------------------------------------------------------------------72.1维护方式及流程-----------------------------------------------------------------------------------------------72.1.1维护内容及流程简述--------------------------------------------------------------------------------72.1.2维护服务方式----------------------------------------------------------------------------------------82.1.2.1电话报障上门服务------------------------------------------------------------------------------------------82.1.2.2人员长驻服务------------------------------------------------------------------------------------------------92.1.3设备每季度定检计划-------------------------------------------------------------------------------102.1.4维护人员安排---------------------------------------------------------------------------------------112.1.5维护人员组织架构---------------------------------------------------------------------------------112.1.6设备维修及更换流程-------------------------------------------------------------------------------122.1.7故障等级划分及服务标准-------------------------------------------------------------------------122.1.8培训计划---------------------------------------------------------------------------------------------142.1.9宕机恢复---------------------------------------------------------------------------------------------142.2服务保证及维护标准---------------------------------------------------------------------------------------142.2.1服务保证---------------------------------------------------------------------------------------------142.2.2维护基本内容及标准-------------------------------------------------------------------------------152.3项目质量、安全管理---------------------------------------------------------------------------------------212.3.1质量目标及措施------------------------------------------------------------------------------------212.3.1.1质量目标-----------------------------------------------------------------------------------------------------212.4.1.2质量管理组织机构及主要职责--------------------------------------------------------------------------212.3.1.3质量保证体系-----------------------------------------------------------------------------------------------232.3.1.4质量管理措施-----------------------------------------------------------------------------------------------232.3.1.5质量管理及验收标准--------------------------------------------------------------------------------------242.3.1.6质量保证技术措施---------------------------------------------------------------------------...
