市场营销英文术语 市场market 市场营销marketing 需求demand 商品goods 服务service 顾客满意customer satisfaction 顾客价值customer value 交易transaction 营销者marketer 生产观念production concept 产品观念product concept 推销观念selling concept 市场营销观念marketing concept 社会营销观念social marketing concept 顾客 customer 顾客让渡价值customer delivered value 顾客总价值total customer value 顾客总成本total customer cost 顾客满意customer satisfaction 维系顾客keep customer 关系营销relationship marketing 全面质量管理total quality marketing 市场营销环境marketing environment 微观环境micro environment 宏观环境macro environment 市场机会market opportunity 愿望竞争者desired competitors 属类竞争者generic competitor 产品形式竞争者product competitor 目标市场target market 市场营销组合 marketing mix 情绪moods 情绪emotion 消费者行为customer behavior 文化culture 人口统计因素demographies 参照群体reference group 角色模型role stereotype 知觉perception 认知学习cognitive learning 动机
