目 录摘 要........................................................................................................................IAbstract.....................................................................................................................II引 言.......................................................................................................................11 辽沈地区保险电话销售现状及发展趋势............................................................31.1 辽沈地区保险电话销售的现状...................................................................31.2 辽沈地区保险电话销售的发展趋势...........................................................41.3 中国平安沈阳分公司电销发展现状...........................................................82 阻碍辽沈地区保险电话销售发展的问题..........................................................102.1 线上运营及服务水平.................................................................................102.2 促销问题.....................................................................................................112.3 售后处理.....................................................................................................123 辽沈地区保险电话销售发展问题的对策..........................................................143.1 数据管控人力资源管理.............................................................................143.2 有效资源线上直播.....................................................................................153.3 信息管控紧密相连.....................................................................................16结 论.....................................................................................................................18参考文献.................................................................................................................19致 谢.....................................................................................................................2...
