下载后可任意编辑目 录1概述......................................................................................................................222服务内容..............................................................................................................222.1服务目标......................................................................................................222.2信息资产统计服务......................................................................................232.3网络、 安全系统运维服务........................................................................232.4服务器设备、 存储系统运维服务............................................................262.5数据库系统运维服务..................................................................................282.6视频会议系统运维服务..............................................................................302.7中间件运维服务..........................................................................................303运维服务流程......................................................................................................324服务管理制度法律规范......................................................................................344.1服务时间......................................................................................................344.2行为法律规范..............................................................................................344.3现场服务支持法律规范..............................................................................354.4问题记录法律规范......................................................................................355应急服务响应措施..............................................................................................375.1应急基本流程..............................................................................................375.2预防措施....................................................................................................
