科技集团公司关键绩效指标体系北大纵横管理咨询公司下载后可任意编辑目 录第一部分 导言.................................................................................1第二部分 关键绩效指标体系.....................................................................4一 财务方面.................................................................................4( 001-007) ................................................................................4( 008-014) ................................................................................5( 015-021) ...............................................................错误! 未定义书签。( 022-029) ...............................................................错误! 未定义书签。( 030-036) ................................................................................6( 037-042) ................................................................................7( 043-048) ...............................................................错误! 未定义书签。( 049-055) ................................................................................8( 056-063) ................................................................................9二 客户方面................................................................................10( 064-071) ...............................................................................10( 072-079) ...............................................................................11( 080-085) ...............................................................................12( 086-091) ...............................................................................13下载后可任意编辑( 092-098) ...............................................................................14( 099-105) ...............................................................................15三 内部营运方面............................................................................16( 106-1...