打招呼或者问候：Goodmorning/Goodafternoon/Goodevening,thisisHaichengAgriculturalGroup,mayIhelpyou?早晨/下午/晚上好，这里是海诚农业集团，请问有什么可以帮到您？WelcometoHaichengAgriculturalGroup.MayIhelpyou?欢迎光临海诚农业集团。询问访客身份：MayIhaveyourname?请问您的姓名?Howtospellyourname?怎么拼写你的名字?Whatcompanyareyoufrom?/couldyoutellmewhatcompanyyouarerepresenting?您来自哪家公司？Wouldyougivemeyourbusinesecard?能赐一张您的名片吗?MayIseeyourID,please?你有证件吗?Doyouhaveanappointment?请问您预约了吗?Didyoumakeanappointmentwithhim/her?你跟他/她预约了吗?CanIaskwhatyouwishtoseehimabout?我能问一下您要见他有何事吗？签字登记：Pleasesignyournamehere.请在这签名.请客人稍等：Pleasehaveasitandwaitafewmoment!请您坐下稍等片刻。Pleasefollowme.Sitdownhere,please.I'llseeifhe/she'savailablenow.请跟我来，请坐，我去看一下他/她是否有空。8、Wouldyoulike(drink)teaorcoffee?Howdoyoulikeyourcoffee?您想喝点什么？茶还是咖啡?要什么样的咖啡？（是否加奶或加糖）9、Mr.X/Ms.Xisexpectingyou,I'lltellhimyou'rehere.X先生/女士正在等您，我告诉他/她您已到。7、Afteryou.您先请.特殊情况如果客户说了一遍名字，你却没有听清，怎么办？与其说"Ibegyourpardon"，更不如说以下这句来的委婉礼貌：I'msorry.Ididn'tcatchyourname.如果对接人没空/暂无法接待：I'msorry.Mr.X/Ms.Xhasafullschedulethisweek/today.报歉，X先生/女士本周/今天的日程已排满。MayItellhimwhatyouwishtoseehim/herabout?您找他/她什么事我能转告吗?Couldyoupleasewriteanotetohimonthematteryouwishtoseehimabout?您能否留下便条说明您有什么事要见他/她?接电话用语：接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：“Hello,thisisInformation/receptionDesk.”您好，这里是前台。“InformationDeskspeaking.MayIhelpyou?”这里是前台，请问有什么需要帮助吗?打错电话时，如果是外线打错时，可以回答：Iamafraidyouhavethewrongnumber.不好意思，您打错电话了。当负责的工作人员不在时IamafraidMr.Linisoutatthemoment.Heshouldbebackaround5p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来。IamafraidMr.Haoisonanotherline.Couldyouholdtheline,please?不好意思，郝先生正在讲电话。请您在线上稍侯好吗？I’lltellhimtocallyoubackwhenhereturns.他回来时，我会请他回电。I'msorry.Heisbusyrightnow.Wouldyouliketocallbacklater?对不起.他正忙.您过一会再打来好吗?Hewasherejustnow.Hejuststeppedout.他刚才还在这.他刚出去.Wouldyouliketoleaveamessage?您要留言吗?I'msorry.Heistalkingonthephonenow.Pleasecallbacklater.对不起,他在打电话.请过会再打来.询问姓名：MayIhaveyournameandphonenumber,please?请告诉我您的大名和电话好吗？MayIknowwhoiscalling?请问您是哪位?结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thankyouforcalling.感谢您的来电。Youarewelcome,sir.先生，不客气。Welookforwardtohearingfromyou.我们静候您的佳音。Pleasecontactmeifyouhaveanyfurtherquestions.如果您有任何其他问题，请和我联络。Haveagoodday!祝您开心Haveaniceweekend!周末开心Givemeonesecondplease.请稍等Onemomentplease,letmecallhim/herfirst.稍等,我给他/她打个电话.方向指引：在左边/右边：beontheleft/right在前方：bestraightahead左/右转：turnleft/right直走：gostraight会议室：meetingroom洽谈室：negotiationroom卫生间：toilet例句：Thestairsareontheleft.楼梯在左边。there’saliftattheendofthecorridor.走廊尽头有架电梯。Gostraightandthroughthestaffcanteen.Men’sroomisontheleft.直走，穿过员工餐厅。男士洗手间在左边。walkalongthiswayandfindthelastroomontheright,bytheGMdept.A:沿着这条道一直走,右边最后一间就是,就在总经办旁边。对话：jack：excuseme.wherecan...
