新任主管上岗有用手册June 2024目录前言..........................................................................3第一局部 工作技能..............................................................41组内日常工作的全部职能..................................................42工作报告制作及分析......................................................53商务英语................................................................54办公自动化..............................................................5第二局部 管理技能..............................................................61规章制度................................................................6?员工手册?........................................................6部门制度..........................................................62团队建设................................................................6团队的特质........................................................6高效团队的根本特征................................................6建设好团队, 实现好方案............................................6ABC 情绪理论.......................................................7提升团队精神的五大技术............................................8上任工作 Step by Step..............................................9木桶理论..........................................................93沟通技巧*..............................................................10因人而异的沟通方式...............................................10信息理解与推断的依据.............................................10理解和运用高效倾听的六项原那么...................................10有效的表达.......................................................10命令的下达.......................................................10会议技巧.........................................................114绩效管理...............................................................12质量管理.........................................................12流程管理 DPM, PI*...................................
