旅行社员工激励机制和满意度提升途径研究目 录摘要.......................................................................................................................................IABSTRACT...................................................................................................................II第一章 绪论..................................................................................................................1（一）研究背景.........................................................................................................1（二）研究目的及意义.........................................................................................1第二章 激励机制的相关理论.............................................................................2（一）激励的含义...................................................................................................2（二）相关激励理论概述...................................................................................21.内容型激励理论...................................................................................................22.过程型激励理论...................................................................................................33.修正型激励理论...................................................................................................3（三）本文研究的理论基础..............................................................................3（四）激励机制的含义.........................................................................................3（五）建立激励机制的手段..............................................................................31.薪酬..............................................................................................................................32.环境..............................................................................................................................43.人际关系....................................................................
