营配一体化系统运维方案广州科腾信息技术有限公司2024 年 9 月 16 日目 录1总则...............................................12编制目的...........................................23适用范围...........................................24工作模式...........................................25运维人员安排.......................................35。1系统运维人员结构.......................................................................................................35.2人员说明......................................................................................................................46系统运维流程.......................................56。1系统巡检......................................................................................................................56.2系统版本升级管理.......................................................................................................66.3数据维护......................................................................................................................66。4系统运行维护流程.......................................................................................................76。4.1系统问题及需求流程.......................................................................................76.4.2应用数据变更流程...........................................................................................76。5系统数据备份与恢复...................................................................................................76.5.1数据备份..........................................................................................................86.5。2数据恢复..........................................................................................................87服务协议...........................................87.1远程服务......................................................................................................................87.2现场服务...............................................................
