公共事业管理-中国红十字会的公共信任危机及其治理对策——以武汉红十字会为例论文

中国红十字会的公众信任危机及其治理对策——以武汉红十字会为例【摘要】信任是社会运转的基石，大到一个国家的领导人需要获得民众的信任才能成功上任，小到一对相爱的情侣需互相信任才能终成眷属。慈善组织作为非盈利公益组织，取之于民必将用之于民，某个慈善组织是否能够广泛获得人民群众的信任就代表了它是否是个好的组织。中国红十字会作为中国最大的慈善机构，自成立以无论是在战争期间还是在改革开放后为人民做出不少杰出贡献。但在近年来，红十字会丑闻频发，并在 2011 年郭美美事件爆发后推向一个高潮，引起质疑无数，直至今年新冠疫情爆发后武汉红十字会诸多工作失误、效率低等问题，更是引起了又一轮舆论风波，公众对红十字会的信任跌至谷底。本论文采用文献分析法、比较分析法和历史考察法，具体问题具体分析，找出问题所在并对症下药，学习外国经验，探讨出科学可行的方法挽回公众对红十字会的信任。【关键词】武汉市；红十字会；信任危机The Public Trust Crisis of China Red Cross Society and Its Governance Countermeasures——Taking Wuhan Red Cross Society as an Example[Abstract] Trust is the cornerstone of social functioning. Leaders in a country need to gain the trust of the public to succeed in their positions. As small as a couple in love need to trust each other to eventually become dependents. As a non-profit public welfare organization, a charitable organization will use it for the people. Whether a charity organization can widely gain the trust of the people represents whether it is a good organization. As the largest charity in China, the Chinese Red Cross Society has been established to make many outstanding contributions to the people both during the war and after reform and opening up. However, in recent years, the Red Cross scandals have occurred frequently and pushed to a climax after the outbreak of the Guo Meimei incident in 2011, which caused countless doubts. Until the new crown epidemic outbreak this year, many problems such as work e...