毕业答辩论文市场营销外文文献翻译Relationship marketing and service marketing: convergence point of Culture Department of value creationABSTRACTUsing the relationship paradigm as a theoretical framework, a management model for cultural services (relationship marketing of cultural organizations) is proposed, what is an unprecedented contribution in the marketing field
By combining two convergent perspectives–as relationship marketing and services marketing–, the model is structured on the basis of two large types of relationships in the management of a cultural organization: instrumental relationships and group relationships
The paper is an in-depth study of relationships regarding performing arts audience
A theoretical/empirical approach was applied, including face to face interviews to 1005 performing