摘要互联网时代到来，智慧旅游开始蓬勃发展，智慧酒店也越来越受到人们重视，酒店管理服务的智能化发展将成为酒店领域的新课题，是未来酒店行业转型升级的关键举措。从智慧酒店的概念出发，探讨智慧酒店的表现形式和特征，分析其必要性和价值。在了解智慧酒店后，发现其在发展过程中存在的问题和误区，展望酒店智慧化发展前景。关键词：智慧旅游；智慧酒店；价值；问题；前景AbstractWiththearrivingofinternettimes,intelligenttourismbeginflourishing，wisdomhotelhavebeendrawingmoreandmoreattention,theintelligentizedofhotelmanagementsandservicesbecomeanewareainhospitality,it’shotelindustrylinchpinwaytotransformationandupgradinginthefuture.Fromwisdomhotelconcept,discusswisdomhotel’smanifestationandfeatures,analysisitnecessityandvalues.Followedwisdomhotelconcept,discoverthatproblemandmisunderstandingsindeveloping,lookintowisdomhotelprospectsfordevelopment.Keywords:intelligenttourism;wisdomhotel;values,problem;prospectsfordevelopment.目录I.第1章绪论..............................................................................................................................11.1选题背景及意义................................................................................................................1A.1.2相关概念....................................................................................................................21.1.2.1智慧旅游.........................................................................................................22.1.2.2智慧酒店.........................................................................................................3II.第2章酒店智慧化的必要性和可行性..................................................................................5A.2.1酒店智慧化的必要性.................................................................................................5B.2.2酒店智慧化的可行性.................................................................................................51.2.2.1政策支持..........................................................................................................52.2.2.2技术支持..........................................................................................................6C.2.3智慧酒店的的价值.....................................................................................................6D.2.4智慧酒店的特征.........................................................................................................71.2.4.1服务智慧化......................................................................................................72.2.4.2管理智能化......................................................................................................73.2.4.3营销智能化......................................................................................................74.2.4.4客房智能化......................................................................................................85.2.4.5结算多样化......................................................................................................8III.第3章智慧酒店在国内的发展......................................................................................9A.3.1中国智慧酒店联盟.....................................................................................................9B.3.2杭州黄龙酒店.....................................................................
