目 录 INDEXPART A 第一部分 部门职能和组织架构PART A Section 1 Department Functions and Organizational StructureA.1 部门职能 Department functionsPART B 第二部分 岗位职责PART A Section 2 Duty positionsB.1 行政助理经理（Executive Assistant Manager）B.2 市场销售部总监(DOSM)B.3 市场资讯经理(PR Manager)B.4 公关主任B.5 秘书/协调员(Secretary/Coordinator)B.6 高级销售经理(Senior Sales Manager)B.7 销售经理/客户经理(Sales Manager/Account Manager)PART C 第三部分 部门行政管理C.1 部门会议C.1 Department meetingsC.2 分部例会C.2 Division regularC.3 报告C.3 reportC.4 市场营销计划（每年制定一次）C.4 marketing plan (annually formulate)C.5 部门年度总结报告C.5 Department annual summary reportC.6 档案管理系统C.6 File Management SystemC.7 房价审批权管理规定C.7 prices right of approval regulationsC.8 公关接待工作管理制度C.8 PR reception job management systemC.9 销售人员外事纪律规定C.9 sales staff disciplinary provisions of the Foreign AffairsC.10 与新闻媒体接触的管理规定C.10 contacts with the media management regulationsC.11 市场销售部日常管理制度C.11 S&M day-to-day management systemC.12 散客接待工作程序C.12 individual reception proceduresC.13 团队接待工作程序C.13 Working procedures of the group receptionC.14 VIP 接待工作程序C.14 VIP reception proceduresC.15 长住客订房操作程序C.15 chief guest booking proceduresC.16 与旅行社函件来往和签定合同程序C.16 correspondence with the travel agencies and to contract proceduresC.17 大型活动操作程序C.17 Large-scale operational activityC.18 免费房操作程序C.18 Complimentary room proceduresC.19 客房升级操作程序C.19 room upgrade proceduresC.20 宴请招待操作程序C.20 dinner reception proceduresC.21 客人参观洒店程序C.21 Hotel visit proceduresC.22 各类商务合约及常用表格格式PART D 第四部分 仪容仪表及个人卫生PART D Section 4 instrument appearance and personal hygieneD.1 仪容仪表及个人卫生D.1 Instrumentati...
