城市轨道交通服务礼仪(8页)Good is good, but better carries it.精益求精，善益求善。第一章 服务礼仪概述......................................................................................................31.1、定义...................................................................................................................31.2 基本理念..............................................................................................................31. 2.1 服务原则.........................................................................................................31.2.2 服务理念..........................................................................................................41.3 服务法律规范......................................................................................................4第二章 城市轨道交通服务礼仪.....................................................................................52.1 仪表......................................................................................................................52.1.1 原则...................................................................................................................52.1.2 意义...................................................................................................................52.1.3 法律规范..........................................................................................................52.1.4 注意事项..........................................................................................................52.2 仪态......................................................................................................................62.2.1 原则...................................................................................................................62.2.2 服务人员礼仪修养..........................................................................................62.3 常用的礼节....................................................
