12366 礼仪培训教材 目录前言.......................................................................................................................................................4第一讲 纳税人接待礼仪.....................................................................................................................4一、亲切灿烂的笑容.......................................................................................................................41．微笑是世界的通用语言.............................................................................................................42．笑容是可以训练的.....................................................................................................................43．假如你需要快乐，必须学习先使别人快乐.............................................................................54．轻轻一笑，可以拉近彼此的距离.............................................................................................5二、优雅得体的仪容仪姿...............................................................................................................51．静态服务的仪容礼仪.................................................................................................................52．仪姿仪态.....................................................................................................................................63．工作场合的着装礼仪.................................................................................................................6三、温馨合宜的招呼语...................................................................................................................71．使用纳税人易懂的话语.............................................................................................................72．简单明了的礼貌用语.................................................................................................................73．生动得体的问候语.........................................................
