物业管理制度之客户服务中心 目 录第一章前 言······················································ 061、企业简介 ························································062、服务标语·························································063、管理宗旨·························································064、企业文化·························································065、员工箴言·························································076、物业服务常识·····················································08第二章 组织建设····················································101、企业组织构造图···················································102、企业岗位构造图···················································103、客户服务中心组织职能图···········································11第三章 工作职责···················································121、客户服务中心部门职责·············································132、客户服务中心岗位职责·············································13 2.1 客户服务主管岗位职责··········································13 2.2 客户服务专人岗位职责··········································13 2.3 前台接待专人岗位职责...
