现代酒店服务英语Chapter10商务中服务（二）pptVIP专享

现在酒店服务英语清华大学出版社Chapter Ten Business Center Service(II ）商务中心服务（二）Unit Twenty-fourTicket Booking 技能实训 14票务服务Procedure of Service 服务流程■ Greet the guest warmly and politely.■Make sure the kinds of transportation vehicles the guest wants to travel by.■Record the guest’s demand accurately and make a confirmation.■Explain the reason of heavy traffic in advance if there is a special event occurred that causes tickets in great demands.■Ask the guest to show his certificate or other identification material.Procedure of Service 服务流程■Inquire guest the method of contact and the way of payment.■Tell the guest the latest time of fetching the ticket■Verify the reservation data with a computer for confirmation.■Notify the guest to fetch the ticket as soon as possible.■Make a suggestion for the guest at once if the ticket has not been booked.■Go through payment procedures according to hotel rules.Service Conversation 45■ Booking a Train ticketAnswer the questions according to the service conversation.1.What kind of train ticket does the guest want to book ？2.How many kinds of trains are mentioned there, what are they?3.In the end, what kind of train ticket has the guest booked?4.Can you state the reason why the guest couldn’t get the ticket from Beijing to Shenzhen on April 2?PracticeService Conversation 46■ Booking an Air-TicketAnswer the questions according to the service conversation.1.What kind of ticket does the guest want to book ？2.When does the guest prefer to take the flight?3.Tell us the way that the guest prefers to pay?4.How much is the flight?5.What kind of seats does the guest want to have?Practicetransportation route air-ticket booking交通路线图机票预订train ticket...