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STATEGUESTHOTELMANAGEMENTCOMPANY(“SGHM”)国宾酒店管理公司LSOP标准操作程序2004-4STATEGUESTHOTELMANAGEMENTCOMPANY(“SGHM”)TABLEOFCONTENTS目录2004-4100GeneralAdministration行政办公室101StandardLSOPFormat标准LSOP格式102MissionStatement使命宣言103StandardofExcellence优质服务标准104LostandFound失物招领200-HumanResources人力资源方面200ForeignExpatriateBenefit外籍经理福利201EntranceExit员工出入口202SmokingRoom员工吸烟室203MealBreaks用餐时间204Overtime加班规定205PackagePass携物通行证206Suggestion员工意见箱207Social&RecreationCommittee员工业余文体协会208ManagerOfTheQuarter季度经理人奖评选209EmployeeOfTheMonth月优秀员工评选210EmployeeMonthlyCelebration员工月庆祝会211PersonalTells员工私人电话212ProgressiveDisciplinaryAction纪律处分213PublicHoliday法定节假日214PersonnelRequisition所需人员申请215PersonnelAction员工变动单216Attendancerecord考勤纪录217Leave-Local员工休假申请218StaffDormitory员工宿舍219Mealcoupon员工餐厅餐券220Medical员工医疗制度221FamilyPlanning计划生育规定222Incentive销售激励计划223BloodDonation献血暂行规定224ExcomIncentive酒店高级例会激励计划225Referral员工推荐计划226Email电子邮件227CateringIncentive宴会销售激励计划228Compensation员工意外及工伤请求229EmployeeCarpark员工泊车230EmployeeIncentive员工激励计划231TerminationCheck-offList离店单232ExitInterviewAndAttritionDocumentation员工辞职调查及记录233TimePermittedForEnteringAndExitingTheHotel允许出入酒店时间234PerformanceAppraisal工作表现评估235Philosophy理念236HumanResourcesFunction人力资源功用237EmploymentRelationship雇佣关系238MobileTelephoneandMobiletelephoneallowance移动电话使用和津贴239Ethics道德规范240Law法律241Discrimination歧视242Harassment,Abuse&Violence骚扰，辱骂，暴力243Theme主题244RecruitmentAndRequisitions招聘和人员需求245ManagementCandidateAppraisal管理岗位候选人评估小组246AuthorizationofEmploymentRelatedDecisions关于劳动决定的授权247ReferenceCheck&Verification背景核实及查证248EmploymentVerification职业证明249RespondToRusumes回复简历250OfferLetter&Contracts供职信及合同251Drug&Alcohol麻醉品与酒精测试252HumanResourcesEvacuation人力资源部消防疏散253Relative亲戚254Rehires重聘255Files员工档案256GetAcquainted试用期257Employmentstatus员工状况258Termofemployment雇佣期限259MutualPromise相互承诺260Orientation入职培训261Training培训262Communication沟通263Compensation薪酬264Wage工资方案265Pay工资267EmployeeDiscountPlan.员工折扣计划269ProfessionalAtmosphere.职业氛围270Alcoholic在店内消费酒精饮品271Grooming个人仪表272Rights&Responsiblities权利和职责273HrAssessment人力资源评估274HealthClubIncentive健身娱乐部会员卡销售激励计划275EnglishLanguageAllowance英语津贴276EmployeeOfTheYear年度优秀员工评选与奖励277RegulationOfUsingComputer使用电脑规定278AirTicketForm探亲假及短期休假机票费用审批表279DiscussionReport北京国宾酒店管理公司员工过失报告280EmployeeSuggestionForm员工意见表281LeaveChart酒店员工休假282LeaveForm酒店休假申请表283MealRequisitionForm酒店员工餐厅用餐申请表284OvertimeForm酒店加班审批员工285PersonnelActionForm酒店员工变动单286PersonnelRequisitionForm酒店所需人员申请300FrontOffice前台300/201SGHMStandardsofOperations工作标准300/202GenuineHospitality真诚服务300/203YesIcan!GuestService为客人服务300/204YesIcan!MakingitRight采取正确的方法和行动300/205100%GuestSatisfactionGuarantee客人满意300/206100%SGHMGoldRewards金卡300/207LooktoBook确保程序准确实施300/208ExtraThoughtfulCare-ETC附加服务300/209SGHMExpressDepartureServi...