销售部管理手册销售部管理手册（试行）目录1销售部管理手册第一部分组织架构及管理制度...............................................4一．销售部组织架构及销售部人员主要岗位职责.................................................................5一）组织架构示意...................................................5二）主要岗位职责...................................................6二．案场管理制度..........................................................................................................................10一）工作守则......................................................10二）考勤制度......................................................10三）仪容着装规范..................................................11四）业务规范......................................................12五）审查制度......................................................13三．项目例会制度..........................................................................................................................15一）早、晚会......................................................15二）周会..........................................................15三）项目月例会....................................................16四）展销会推广会议（按需）........................................16四．业绩分配制度..........................................................................................................................17一）业绩判定......................................................17二）业绩分配......................................................17五．项目资源共享制度.................................................................................................................19一）目的..........................................................19二）主要内容......................................................19六．员工培训制度..........................................................................................................................20一）目的..........................................................20二）培训内容......................................................20三）培训计划......................................................21四）培训考核......................................................21七．考核、晋升制度......................................................................................................................22一）考核周期......................................................22二）考核内容及分值................................................22三）考核结果与考核体现............................................22四）考核方法......................................................22五）销售管理人员晋升、降级标准....................................26六）《项目员工绩效考核表》（见附表）。............................28七）项目助理考核办法详见《项目助理绩效考核表》....................28八）本考核、晋升办法未尽事宜，依照公司《员工考核管理办法》执行....28第二部分业务流程.......................................................29一．来电流程管理..........................................................................................................................30一）来电接听流程示意..............................................30二）来电接听基本要求..............................................31二．来访流程管理..............................................................
