物业管理制度之客户服务中心1目录第一章前言······················································061、公司简介························································062、服务口号·························································063、管理宗旨·························································064、企业文化·························································065、员工箴言·························································076、物业服务常识·····················································08第二章组织建设····················································101、公司组织结构2图···················································102、公司岗位结构图···················································103、客户服务中心组织职能图···········································11第三章工作职责···················································121、客户服务中心部门职责·············································132、客户服务中心岗位职责·············································132.1客户服务主管岗位职责··········································132.2客户服务专员岗位职责··········································132.3前台接待专员岗位职责··········································14第四章客户服务中心作业流程·······································1531.房屋交接流程····················································152.装修办理流程····················································153.业主自建申请流程················································174.咨询事务流程····················································185.投诉事务流程····················································206.报修事务流程····················································237.走访、回访工作流程··············································248.通知事务流程····················································259.物业档案管理流4程················································2510.其他事务办理流程·······································...
