QA__信息技术_ITquestionaire_0724_RZVIP免费

戴姆勒克莱斯勒DaimlerChrysler实力优化项目–阶段一CapabilityOptimisationProject–PhaseI调查问卷–信息技术Questionnaire-IT“As-Is现状”AnalysisQuestionnaire分析调查问卷访谈地点/部门Site/UnitVisited:Date日期:访谈人员Interviewer:被访谈人员Interviewee:[1.]请描述信息技术部门的组织结构PleasedescribetheITorganizationstructure(OrganisationChartwithleader’snameandheadcount带有领导姓名和具体工作人员人数的组织结构图)?Pleasediscusstherolesandresponsibilityofeachpositionaccordingtotheorganisationchart.请描述组织结构图中人员的角色或职位以及相应的职责。Position角色或职位Roles&Responsibility相应职责Page11of202388e37ba0-f38c-4012-8070-9ebae1004cbd.docxJJ/八/A水〇三:〇四:〇〇午前TeamLeader<#>人数？Sample例子戴姆勒克莱斯勒DaimlerChrysler实力优化项目–阶段一CapabilityOptimisationProject–PhaseI调查问卷–信息技术Questionnaire-IT[2.]Whatistheturn-overrateannually?年人员流失率是多少？Lessthan少于5%5%-10%20%-30%Higher更高Reasonforleaving流失原因:：Whatleveloftheturn-overrateannually,lessthan5%,10%,20%,30%orhigher?WhatarethemainreasonforITpersonnelstayingorleaving?5%10%20%30%HigherReason:[3.]WhodefinesbusinessrequirementsfortheITdepartment?Howaboutthedetaillevel?HowarebusinessrequirementscommunicatedtoITdepartment?WhatarethemajortasksandservicesdoestheITorganizationprovide?信息技术部门的主要任务或主要提供的服务是什么？Anyserviceorsupportprovidedtootherentities对?公司外的其它任何实体提供服务吗？ITTeam信息技术组MajorTasksandServices主要任务和服务ServiceReceiver服务接受方1.[4.]请描述信息技术部门和其它用户部门之间关于业务需求/变革需求/应用程序支持和反馈信息等等的沟通渠道。请描述目前信息技术部门和其它用户部门之间的协作关系。有否签定过服务协议？PleasedescribethecommunicationchannelsbetweenITorganizationandotheruserdepartmentsintermsofbusinessneeds,changerequest,applicationsupportandfeedbackchannel.HowdoyoudescribethecurrentrelationshipofITorganizationwithuserdepartments?Isthereaserviceagreement?最低Lowest最高HighestServiceagreement服务协议CommunicationChannel沟通渠道Satisfactionlevel满意程度Businessneeds业务需求Changerequest变革需求Applicationsupport应用程序支持Feedbackchannel信息反馈Page22of202388e37ba0-f38c-4012-8070-9ebae1004cbd.docxJJ/八/A水〇三:〇四:〇〇午前戴姆勒克莱斯勒DaimlerChrysler实力优化项目–阶段一CapabilityOptimisationProject–PhaseI调查问卷–信息技术Questionnaire-ITHowoftendoyoumeetwithuserdepartmentstodefine/refinetheirrequirements?Howoftenarebusinessrequirementschanged?FrequencyMeetwithUserDepartmentBusinessRequirementsChangedDailyWeeklyMonthlyYearlyMixedNeverFromtheviewofITpersonnel,howdoyouevaluatethecurrentITservices?作为一个信息技术部门的工作人员，您如何评价目前的信息技术服务？Unresponsive迟钝型Reactive反应型Co-operative合作型Proactive主动型Comprehensive理想型Servicelevelsnotdefined未定义服务水平Littleornoserviceactivityatcustomer/usersite在用户处有少量或没有服务Responsibilityquestionedforeveryproblem对每个问题的出现没有清楚的职责划分Servicelevelsdefinedbutqualityvariesinpractice服务水平有所定义，但是质量各异Serviceprovidedfromstaffpoolwithlimitedcontinuity员工单兵作战，服务持续性有限HelpDeskexists具有帮助服务台Ownershipacceptedforlimited,definedsetofproblems有限的，预定义好的一些问题有职责划分Onsitevisitsonlyinemergencies只在紧急情况时下现场ITsetsservicestandards信息技术部门规定服务标准Servicelevel...