系统需求说明书客户关系管理系统需求说明书第1页共28页系统需求说明书目录1概述...................................................................................................................................................31.1编写目的...................................................................................................................................31.2读者对象...................................................................................................................................31.3术语和缩写...............................................................................................................................31.4参考资料...................................................................................................................................32系统总体设计...................................................................................................................................42.1总体功能结构图.......................................................................................................................42.2开发及运行环境.......................................................................................................................42.3数据库设计...............................................................................................................................43功能设计...........................................................................................................................................53.1市场营销...................................................................................................................................53.2客户管理.................................................................................................................................123.3服务管理.................................................................................................................................184系统内容分析.................................................................................................................................224.1信息内容.................................................................................................................................224.2业务内容.................................................................................................................................224.3内容存储.................................................................................................................................224.4数据字典.................................................................................................................................225系统功能分析.................................................................................................................................235.1总体功能分析.........................................................................................................................236用户界面分析.................................................................................................................................237系统接口分析.................................................................................................................................248系统性能分析..............................................................................................................
