Importanttermse-businessprocess电子商务流程onlinemarketing在线营销Word-Wide-Webinterface万维网接口financialtransaction财务往来businessmodel商务模式customerservice客户服务disputeresolution解决争端customerrelationshipmanagement客户关系管理electronicbillingandpaymentsystem电子付兑与付系统shippingdocument运输单EDI电子数据交换Just-In-time/DirectSiteDelivery及时供应制bandwidth带宽targetmarket目标市场DigiCash电子现金deliveryandpaymentmechanism交货与付款机制searchengine搜索引擎URL统一资源定位器PGP一个基于RSA公匙加密体系的邮件加密软件Downwardindustrytrend行业下滑costoverruns成本超支hackerintrusion黑客入侵computervirus计算机病毒Profit/lossstatement损益表Cash-flow现金流量Balancesheet资产负债表tangiblebenefit有形利益intangiblebenefit无形利益R&D研究与开发Planninghorizon规划远景businessunit营业单位distributionchannel配销渠道businessprocessre-engineeringBPR流程再造CRM客户关系管理buy-in补偿购入board董事会earningspershare每股收益returnoninvestment投资利得率legalentity法人实体businessunit(BU)经营单位neweconomy新经济enduser最终用户B2B企业对企业的营销模式B2C企业对客户的营销模式brick-and-mortarenterprise实体企业marketshare市场份额netloss净亏损strategicobjective战略目标discounterprice折扣价格planninghorizon计划周期enterprisewide企业范围的Choppingoutmarginsonsales削减销售率润searchengines搜索引擎theinventory/orderingsystem存货/订货系统pricingstructures价格体系amail-orderoperation通过邮购运作生意的方法siteloyalty对网站的忠诚度thephysicalword现实世界automaticreplenishment自动再补给thelocalpricing当地商店定价方法abackorder延期交货CEO总裁,首席执行官UPS联合包裹快递公司Federalexpress联邦快递公司apples-to-applescomparison同类比较customerservice客户服务commercialsuicide商务自杀onlineandoffline线上和线下timelydelivery及时送货best-priceguarantee最佳价格保障profitmargin率润nationalcatalog全国商品目录mail-orderpricing邮购定价productreturn产品回转privacypolicy保护隐私的措施Onlineinformation线上信息informationnetwork信息网sitetraffic站点访问量growthrate增长率customerbase顾客群productdescription产品描述database数据库returnrate退货率follow-upcalls售后服务电话salesfigures销售额CyberCash电子货币公司onlineventure网络公司salestax销售税topseller最畅销的货品informationtechnology信息技术Marketing市场营销eCRM电子商务客户关系管理Webtechnology互联网技术client顾客customizedsoftware按顾客要求制作的软件customerinformation客户信息fieldtechnician实地技术人员automatedreports机器自动生成的报告customer’sbuyingpreference顾客的购物喜好IPaddressIP地址workflow工作流程virtualprivatenetwork(VPN)虚拟专用网customersupport用户支持下solution解决方案statementsandpayments结算清单与支付e-money电子货币electronicbillpresentmentandpayment(EBPP)电子账单付兑与支持transferfunds基金转移customercare客户关怀billingdepartment票据中心cross-sell交叉销售up-sell上行销售in-houseprogram内部流程overhead营业费用customerrelations客户关系creditcard信用卡costsavings节约成本individualspendinghabits个人购物习惯Internetbillingandcustomermanagement因特网结算与客户管理accountdata账户数据directbilling直接结算centralizedsystem中央系统datacollection数据收集.keyword关键词searchengine搜索引擎browse浏览.searchresult搜索结果subset子集video/audioclips视频/音频夹database数据库interface界面adaptiveprobabilisticconcept自适应概率概念conceptclustering概念聚类conceptprofiling概念描述multilingualsearches多语言搜索databasemanagementsystems数据库管理系统informationanddataretrieva...
