Importanttermse-businessprocess电子商务流程onlinemarketing在线营销Word-Wide-Webinterface万维网接口financialtransaction财务往来businessmodel商务模式customerservice客户服务disputeresolution解决争端customerrelationshipmanagement客户关系管理electronicbillingandpaymentsystem电子付兑与付系统shippingdocument运输单EDI电子数据交换Just-In-time/DirectSiteDelivery及时供应制bandwidth带宽targetmarket目标市场DigiCash电子现金deliveryandpaymentmechanism交货与付款机制searchengine搜索引擎URL统一资源定位器PGP一个基于RSA公匙加密体系的邮件加密软件Downwardindustrytrend行业下滑costoverruns成本超支hackerintrusion黑客入侵computervirus计算机病毒Profit/lossstatement损益表Cash-flow现金流量Balancesheet资产负债表tangiblebenefit有形利益intangiblebenefit无形利益R&D研究与开发Planninghorizon规划远景businessunit营业单位distributionchannel配销渠道businessprocessre-engineeringBPR流程再造CRM客户关系管理buy-in补偿购入board董事会earningspershare每股收益returnoninvestment投资利得率legalentity法人实体businessunit(BU