第1页共113页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共113页房地产售楼管理手册目录前言....................................................................................................................................4第1章售楼部的组织结构.............................................................................................................51．售楼部的基本组织架构.....................................................................................................52.售楼部的部门职能.............................................................................................................5第2章售楼部的岗位职责.........................................................................................................61．项目总监的工作职责.........................................................................................................62.策划相关岗位的工作职责....................................................................................................73.销售相关岗位的工作职责..................................................................................................104.客户服务相关岗位的工作职责..........................................................................................13第3章销售管理流程...............................................................................................................181.销售政策制定流程.............................................................................................................182.销售价格制定流程.............................................................................................................193.销控方案制定流程.............................................................................................................204.销售面积确定流程.............................................................................................................215.内部认购流程.....................................................................................................................215.内部认购流程.....................................................................................................................226.集中开盘流程.....................................................................................................................237.认购管理流程.....................................................................................................................248.签约管理流程.....................................................................................................................259.延迟签约申请流程.............................................................................................................2610.按揭贷款办理流程...........................................................................................................2711.特殊优惠申请流程............................................................................................................2812.认购阶段换房流程...........................................................................................................2913.认购阶段退房流程...........................................................................................................3014.签约阶段退房流程...........................................................................................................3...
