国际标准最终草案ISO/IEC17021合格评定——管理体系审核认证机构的要求Conformityassessment–Requirementsforbodiesprovidingauditandcertificationofmanagementsystems目次前言...............................................................................IV引言................................................................................V1范围.................................................................................12规范性引用文件.......................................................................13术语和定义...........................................................................14原则.................................................................................24.1总则...............................................................................24.2公正性.............................................................................34.3能力...............................................................................34.4责任...............................................................................34.5公开性.............................................................................34.6保密性.............................................................................34.7对投诉的回应.......................................................................35通用要求.............................................................................45.1法律与合同事宜.....................................................................45.1.1法律责任.........................................................................45.1.2认证协议.........................................................................45.1.3认证决定的责任...................................................................45.2公正性的管理.......................................................................45.3责任和财力.........................................................................56结构要求.............................................................................56.1组织结构和最高管理层...............................................................56.2维护公正性的委员会.................................................................57资源要求.............................................................................67.1管理层和人员的能力.................................................................67.1.1总体考虑.........................................................................67.1.2能力准则的确定...................................................................67.1.3评价过程.........................................................................67.2参与认证活动的人员.................................................................67.3外部审核员和外部技术专家的使用.....................................................77.4人员记录...........................................................................77.5外包...............................................................................78信息要求.............................................................................88.1可公开获取的信息...................................................................88.2认证文件...........................................................................88.3获证客户目录.......................................................................88.4认证资格的引用和标志的使用..............
