标准火锅店手册---第二册前厅岗位工作手册[标准火锅店]餐饮企业管理有限公司2008年12月目录[标准火锅店]前厅经理工作手册..........................................5一、工作任务.........................................................6二、工作流程.........................................................7（一）营业前...................................................7（二）营业中...................................................7（三）营业结束.................................................8[标准火锅店]前厅副理工作手册.........................................11一、工作任务........................................................12二、工作流程........................................................13（一）营业前..................................................13（二）营业中..................................................13（三）营业结束................................................14[标准火锅店]前厅领班工作手册.........................................15一、工作任务........................................................16二、工作流程........................................................16（一）营业前..................................................16（二）营业中..................................................18（三）营业结束................................................19[标准火锅店]迎宾领班工作手册.........................................20一、工作任务........................................................21二、工作流程........................................................21（一）营业前..................................................21（二）营业中..................................................22（三）营业结束................................................24[标准火锅店]吧台领班工作手册.........................................25一、工作任务........................................................26二、工作流程........................................................26（一）营业前..................................................26（二）营业中..................................................27（三）营业结束................................................28[标准火锅店]收银领班工作手册.........................................29一、工作任务........................................................30二、工作流程........................................................30（一）营业前..................................................30（二）营业中..................................................31（三）营业结束................................................32[标准火锅店]保安领班工作手册.........................................33一、工作任务........................................................34二、工作流程........................................................34（一）营业前..................................................34（二）营业中..................................................36（三）营业结束................................................37[标准火锅店]服务员工作手册...........................................38一、工作任务........................................................39二、服务流程........................................................39（一）餐前准备................................................40（二）接待顾客................................................45（三）点菜服务................................................50（四）上菜..............
