秘书手册深圳市共济科技有限公司总经办秘书处目录前言...........................................................................................3第一章秘书必备的素质..........................................................................4一、职业化秘书的标准:.....................................................................................................................................4二、秘书的职业态度...........................................................................................................................................5第二章秘书的重要职业技能......................................................................6第一部分：日常事务处理...................................................................................................................................6一、拨打/接听电话的程序和技巧.........................................................................................................................6二、传真..................................................................................................................................................................7三、邮件..................................................................................................................................................................7四、文件管理（参看集团《秘书手册》第33-36页）（附文件处理流程）.....................................................8五、名片..................................................................................................................................................................8第二部分日程安排.............................................................................................................................................8控制日程，意味着你与总经理一起有序工作。....................................................................................................8（一）总体原则：...................................................................................................................................................9（二）经验与技巧...................................................................................................................................................9二、出差日程安排...................................................................................................................................................9附件一：出差物品携带表.....................................................................................................................................10附件二：授权书模版.............................................................................................................................................11授权通知...........................................................................................................................................................11附件三：国内出差日程范例.................................................................................................................................11附件四：国外出差日程安排表.............................................................................................................................12三、会议安排.........................................................................................................................................................13...
