第20章培训管理........................................................................................120.1介绍.......................................................................................................................................120.2机构培训管理......................................................................................................................220.2.1目的..............................................................................................................................220.2.2角色与职责..................................................................................................................220.2.3启动准则......................................................................................................................220.2.4输入..............................................................................................................................220.2.5主要步骤......................................................................................................................2[Step1]确定机构的培训需求............................................................................2[Step2]制定机构的培训计划............................................................................2[Step3]执行培训.................................................................................................3[Step4]评估培训效果........................................................................................320.2.6输出..............................................................................................................................320.2.7结束准则......................................................................................................................320.2.8度量..............................................................................................................................320.3项目培训管理......................................................................................................................320.3.1目的..............................................................................................................................320.3.2角色与职责..................................................................................................................320.3.3启动准则......................................................................................................................320.3.4输入..............................................................................................................................320.3.5主要步骤......................................................................................................................3[Step1]确定项目的培训需求............................................................................3[Step2]制定项目的培训计划............................................................................3[Step3]执行培训.................................................................................................3[Step4]评估培训效果........................................................................................320.3.6输出..............................................................................................................................320.3.7结束准则..................................................................
