目录编制说明......................................................................61.新人篇......................................................................71.1问候语................................................................71.2入职必读..............................................................71.3培训进度表............................................................82.树童英语介绍................................................................92.1树童英语的发展历程...................................................112.2树童英语的企业文化介绍...............................................122.2.1.企业愿景.......................................................122.2.2企业使命.......................................................122.2.3企业价值观.....................................................122.2.4企业经营理念...................................................123.岗位职责.................................................................一三3.1分校招生组织架构...................................................一三3.2课程顾问岗位职责说明...............................................一三3.3高级课程顾问岗位职责说明...........................................一五3.4课程顾问/高级课程顾问日常固定工作分解说明............................174.业务操作流程...............................................................194.1树童英语业务运作主流程...............................................194.2客户资料收集.........................................................204.2.1楼盘推广流程...................................................204.2.2大客户推广流程.................................................214.2.3承办课题学生活动...............................................234.2.3.1承办课题学生活动之童话剧口语大赛流程.....................234.2.3.2承办课题学生活动之自然拼音单词大赛流程...................254.2.3.3承办课题学生活动之考级流程...............................274.2.3.4承办课题学生活动之考前辅导流程...........................284.2.3.5承办课题学生活动之阅读写作大赛流程.......................294.2.3.6承办课题学生活动之学校培优计划流程.......................304.2.4教师推荐流程...................................................314.3邀约流程.............................................................324.3.1电话邀约流程...................................................324.3.2二次电话邀约流程...............................................334.3.3礼品申请流程...................................................344.4客户接待流程.........................................................354.4.1问卷面谈流程...................................................364.4.2测试流程.......................................................374.4.3进班试听流程...................................................384.5报名流程.............................................................394.6客服跟踪服务.........................................................405.课程顾问业务制度及管理规范.................................................415.1分校市场部销售人员管理规定...........................................415.2客户资料管理制度.....................................................435.3业务规范管理.........................................................455.3.1扣标准及优惠卷使用标准制度.....................................455.3.2课程顾问撞单管理原则...........................................475.3...
