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[键入文字]自行车连锁店运营手册目录第一章概述............................................................................................................................-1-目的..........................................................................................................................-1-适用范围..................................................................................................................-1-益处..........................................................................................................................-1-第二章XXX店面组织结构....................................................................................................-1-人员配备..................................................................................................................-2-岗位职责..................................................................................................................-2-第三章XXX店面管理............................................................................................................-8-店内标识..................................................................................................................-8-商品陈列..................................................................................................................-8-商品理货与补货....................................................................................................-10-环境管理................................................................................................................-11-人事管理................................................................................................................-11-换货制度................................................................................................................-15-专卖店售后制度....................................................................................................-15-营业流程................................................................................................................-16-第四章XXX店面销售与服务..............................................................................................-18-6S原则...................................................................................................................-18-服务原则................................................................................................................-18-服务流程................................................................................................................-19-服务问答................................................................................................................-22-服务禁忌................................................................................................................-24-成单流程................................................................................................................-25-第六章XXX店面库存管理..................................................................................................-26-库存........................................................................................................................-26-盘点........................................................................................................................-26-损...