目录第一章基础业务部分评估、代卖业务流程·········································································01调入、调出业务流程·········································································04收购内勤工作流程·············································································12空置房业务流程·················································································一五联动业务流程·····················································································17第二章权证部分过户业务流·························································································19第三章贷款部分二手房按揭贷款流程·········································································49公积金组合贷款流程·········································································52按揭贷款审件指南·············································································55第四章租赁部分租赁业务流程·····················································································57第五章客服部分投诉服务流程·····················································································60第六章内勤部分内勤工作职责及标准（详见幻灯片）员工日常行为规范······································································61钱款交接·························································································62房本及协议的管理·······································································65附件···································································································68基础业务部分评估、代卖业务流程一、评估、代卖1、客户要求评估房屋，连锁店审核评估条件：房本、产权证、还迁协议、商品房合同等房屋权属证明原件，房主身份证原件。不具备评估条件的不得上网评估。不是本人到场的，代理人需提供身份证原件。2、客户自称房屋已经做过评估，连锁店需在网上查明评估时间，若评估时间超过3个月的期限，必须重新作评估。连锁店不得未上网评估就先签定相关委托协议。3、连锁店协助顾客填写《评估申请表》，填表时间不得超过5分钟。房源信息录入管理系统，录入过程不得超过5分钟。房源信息必须录入房主姓名全称、电话、按房本原样录入具体门牌号，画房型图并标明朝向；公产、企业产...
