一、引言................................................................................................................3二、目的................................................................................................................3三、目標................................................................................................................3四、危機指引的必要性........................................................................................3五、面對危機時處理原則....................................................................................4六、危機分類-三個級別...................................................................................4七、危機應對小組的任務....................................................................................5八、危機應對小組各成員的職責........................................................................5九、危機處理流程圖............................................................................................6十、緊急聯絡名單................................................................................................7十一、意外狀況的發生和處理手法....................................................................71.持械搶劫....................................................................................................72.炸彈恐嚇....................................................................................................73.食物中毒....................................................................................................84.火災............................................................................................................85.颱風............................................................................................................96.水災............................................................................................................97.員工或客人受傷........................................................................................98.煤氣洩露..................................................................................................10十二、可預防危機事故發生的措施..................................................................10I.食物中毒的預防方法..............................................................................101.清潔及清毒......................................................................................102.接觸食物的員工的衞生要求..........................................................113.預防害蟲、鼠患的滋生..................................................................114.廢物處理..........................................................................................11II.暴風雨或水災保護措施..........................................................................121.颱風信號生效期間：......................................................................122.暴雨或雷暴警告信號生效期間：..................................................12III.火災預防措施......................................................................................131.消防警鐘..........................................................................................132.滅火筒..............................................................................................133.滅火氈..........................................................
