XXXXXXXX娱乐会所管家部培训手册2012年07月2思乐云天目录一．岗位职责........................................................................................................................11.1主管岗位职责...............................................................................................................11.2领班岗位职责...............................................................................................................11.3白班员工岗位职责.......................................................................................................11.4洗杯间员工岗位职责...................................................................................................11.5公共区域保洁员岗位职责...........................................................................................11.6大夜班保洁员岗位职责...............................................................................................2二．保洁员各岗位工作流程................................................................................................22.1主管岗位工作流程：（18：00～2：00）.................................................................22.2白班岗位工作流程（8：00～16：00）.....................................................................22.3洗杯间岗位工作流程（18：00～2：00）.................................................................22.4公区岗位工作流程（18：00～2：00）.....................................................................22.5中期清洁包间卫生流程...............................................................................................3三、保洁员专项组................................................................................................................33.1抹尘组...........................................................................................................................33.2玻璃清洁组...................................................................................................................33.3地面清洁组...................................................................................................................33.4杯具清洗组...................................................................................................................33.5包房清洁组...................................................................................................................3四、与其他部门的配合........................................................................................................44.1物品摆放的交接...........................................................................................................44.2特殊卫生问题发生的交接...........................................................................................44.3开档收档杯具交接.......................................................................................................4五、管家部对物品、用具的保洁与保养............................................................................45.1用具的保洁...................................................................................................................55.2物品的保养...................................................................................................................5六、预防性的清洁保养工作............................................................................................
