河北英凯模金属网有限公司卓越绩效自评报告二零一三年八月二十八日目录P前言：公司简介..............................................................................................................................1P.1公司概况.............................................................................................................................1P.2组织的现状.........................................................................................................................81.领导.............................................................................................................................................121.1高层领导............................................................................................................................121.2社会责任............................................................................................................................212.战略策划.....................................................................................................................................272.1战略制定...........................................................................................................................272.2战略展开...........................................................................................................................363.以顾客为关注焦点.....................................................................................................................423.1顾客契合...........................................................................................................................423.2顾客声音...........................................................................................................................504.测量、分析与知识管理.............................................................................................................564.1组织绩效的测量、分析和改进........................................................................................564.2信息、知识和信息技术的管理.........................................................................................655.以员工为本.................................................................................................................................685.1员工契合度.........................................................................................................................685.2员工环境............................................................................................................................756.过程管理.....................................................................................................................................776.1工作系统............................................................................................................................776.2工作过程............................................................................................................................847.结果.............................................................................................................................................887.1产品结果...........................................................................................................................887.2以顾客为关注焦点的结果.......................................................................................
