目录一、会务人员定义及职责............................................................................................1一）会务人员的定义................................................................................................1二）会务人员岗位职责............................................................................................11、会议服务：......................................................................................................12、区域环境卫生、节能、物品管理维护..........................................................1二、会务礼仪................................................................................................................1一）仪容仪表............................................................................................................1二）服务礼仪：........................................................................................................2三、会务服务标准........................................................................................................4一）确认会议需求....................................................................................................4二）会前准备............................................................................................................41、流程..................................................................................................................42、会前准备各项工作完成时间：......................................................................4三）会中服务：........................................................................................................81、流程：..............................................................................................................82、操作方法：......................................................................................................9四）会后清理流程..................................................................................................111、流程：............................................................................................................111）每场会议结束后的清理流程：....................................................................112）每周一次大清扫流程：................................................................................112、操作方法：....................................................................................................11四、会务其他专业知识补充......................................................................................14一）座次排序知识..................................................................................................14（一）主席台座次排序：......................................................................................14（二）洽谈会议的排序（主方与客方的排序）..................................................15二）泡茶知识..........................................................................................................16（一）基础知识：..................................................................................................16（二）茶叶的分类及冲泡方法：..........................................................................191、绿茶................................................................................................................192、红茶.......................
