电话销售情景剧--疯狂电话对对碰目录目录第0讲课程简介.............................................................................................................................30.1本课程讲些什么？.............................................................................................................30.1.1课程意义？..............................................................................................................30.1.2谁需要学习本课程？..............................................................................................30.1.3我能通过本课程学到什么？..................................................................................30.2课程目录............................................................................................................................30.3什么是时代光华卡通情景互动课程.................................................................................40.3.1为什么要选择时代光华卡通情景互动课程..........................................................50.3.2本课程在形式上有哪些独特优势..........................................................................5第1讲磨刀不误砍柴功—电话销售的准备工作.........................................................................61.1态度是成功的敲门砖.........................................................................................................61.2确定明确的目标...............................................................................................................121.3掌握产品的利益和特征...................................................................................................131.4好记性不如烂笔头...........................................................................................................141.5良好的工作环境...............................................................................................................151.6体验5W1H技巧..............................................................................................................16第2讲秘密武器—电话销售的基本技巧...................................................................................192.1十个拨打、接听电话的好习惯.......................................................................................192.2有效地接打电话的六个要点...........................................................................................27第3讲电话诉衷情—成功的产品推介.......................................................................................343.1电话推介的开场白...........................................................................................................343.2产品推介的内容...............................................................................................................373.3成功约见..........................................................................................................................41第4讲不打不成交—如何处理顾客的异议...............................................................................454.1常见客户的异议...............................................................................................................454.2处理客户异议的六种方法...............................................................................................47第5讲我为订单狂—有效成交的技巧.................................................................
