郑州市一卡通系统客服操作手册（V1.0）二零一三年十一月文件版本历史记录版本号日期编写者审核者描述1.02013-11牛鑫鑫牛鑫鑫目录1.引言.........................................................................................................................................................51.1.定义......................................................................................................................................................52.模块功能介绍.........................................................................................................................................52.1.售卡......................................................................................................................................................52.2.个人信息..............................................................................................................................................52.3.充值......................................................................................................................................................52.4.月票钱包充值......................................................................................................................................52.5.挂失......................................................................................................................................................52.6.解挂......................................................................................................................................................62.7.好卡退卡..............................................................................................................................................62.8.换卡申请..............................................................................................................................................62.9.领取余额..............................................................................................................................................62.10.卡片年审............................................................................................................................................62.11.日结.....................................................................................................................................................62.12.回执查询............................................................................................................................................62.13.卡信息查询........................................................................................................................................62.14.转值....................................................................................................................................................72.15.卡片解锁............................................................................................................................................73.操作说明.................................................................................................................................................73.1.系统登录..............................................................................................................................................73.2.票卡业务.................................................................................
