永大集团员工手册北大纵横管理咨询公司二零零四年十月目录董事长致辞.............................................................................................1第一章公司概况...............................................................................11.1公司基本情况..................................................................................11.2公司核心理念..................................................................................11.3企业风格.........................................................................................41.4企业经营..........................................................................................6第二章入职指引...................................................................................92.1报到.................................................................................................92.2考勤.................................................................................................92.3办公及生活安排...........................................................................102.4试用与转正...................................................................................10第三章职业规范.............................................................................123.1仪容仪表.......................................................................................123.2行为规范.......................................................................................123.3工作行为.......................................................................................163.4接待礼仪........................................................................................18第四章人力资源政策.......................................................................204.1聘用与离职....................................................................................204.2薪酬................................................................................................224.3福利................................................................................................234.4考核................................................................................................254.5培训与发展....................................................................................26第五章奖惩制度...............................................................................285.1奖惩原则........................................................................................285.2种类................................................................................................285.3奖励................................................................................................285.4惩罚................................................................................................29第六章监督制度.............................................................................326.1投诉程序........................................................................................326.2申诉受理机构................................................................................326.3申诉受理........................................................................................32第七章附则.................................................................................347.1员工手册更改与修订...................................................................
