中国移动性能管理系统LTE信令大数据分析业务需求规范客户管理分册CentralizedPerformanceManagementSystemSpecification版本号：1.0.0中国移动通信集团公司网络部目录前言............................................................................................................................................III1范围..........................................................................................................................................12规范性引用文件......................................................................................................................13术语、缩略语定义..................................................................................................................14缩略语......................................................................................................................................35概述..........................................................................................................................................36客户管理..................................................................................................................................36.1客户感知评估分析...........................................................................................................36.1.1分析目标..................................................................................................................36.1.2分析思路..................................................................................................................36.1.3业务规则..................................................................................................................46.1.4数据指标..................................................................................................................66.2客户投诉分析..................................................................................................................76.2.1分析目标..................................................................................................................76.2.2分析思路>................................................................................................................86.2.3业务规则..................................................................................................................86.2.4数据指标................................................................................................................106.3数据业务质差用户分析.................................................................................................576.3.1分析目标................................................................................................................576.3.2分析思路................................................................................................................576.3.3业务规则................................................................................................................576.3.4数据指标................................................................................................................656.4PCC策略分析支撑..........................................................................................................756.4.1分析目标................................................................................................................756.4.2分析思路....................
