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物业管理方案（技术标）目录第一章服务工作目标··················································6一、管理思路························································6二、整体管理方案策划·············································6三、物业管理具体措施·············································7四、各项物业服务标准·············································9第二章管理人员配备及员工管理·····································12一、物业管理人员配备···········································12二、员工培训方案··················································13三、主要员工岗位职责············································17四、员工仪容仪表、着装及标志··································20第三章卫生保洁管理·················································25一、管理思路·······················································25二、作业规范·······················································25三、工作标准·······················································26四、服务工作程序··················································28五、检查与考核····················································32第四章秩序维护管理·················································33一、管理思路·······················································33二、作业规范·······················································36三、工作标准·······················································37四、服务工作程序··················································38五、检查与考核····················································40第五章规章制度························································41一、投诉管理制度··················································41二、交接班制度····················································42三、学生宿舍安全保卫制度·······································42四、学生宿舍纪律与卫生检查制度·······························43五、学生宿舍安全防火管理制度··································43六、校园自行车、电瓶车停放管理制度··················...