中国移动通信有限公司自助终端业务规范版本号：2.0中国移动通信有限公司市场经营部2010年9月目录1.概述........................................................................................................................................................12.自助终端的定义及定位.......................................................................................................................22.1自助终端的定义.............................................................................................................................22.2自助终端的定位.............................................................................................................................22.3自助终端的分类.............................................................................................................................23.自助终端建设原则................................................................................................................................23.1平台统一原则.................................................................................................................................33.2功能集成原则.................................................................................................................................33.3服务规范原则.................................................................................................................................33.4VI统一原则....................................................................................................................................33.5布局优化原则.................................................................................................................................33.6匹配合理原则.................................................................................................................................33.7厅外扩展原则.................................................................................................................................43.8全网集采原则.................................................................................................................................43.9规范考核原则.................................................................................................................................44．自助终端的配置原则.........................................................................................................................54.1营业厅内配置原则.........................................................................................................................54.2公共场所配置原则.........................................................................................................................55．自助终端外观和客户界面要求..........................................................................................................75.1自助终端尺寸建议.........................................................................................................................75.2自助终端客户界面.......................................................................................................................105.3功能界面操作方式介绍...............................................................................................................106．业务规范.......................................................................
