中国联通公司企业标准中国联通移动业务管理规范营业分册V1.102011-XX-XX发布2011-XX-XX实施中国联通公司发布QB/CUXXX-2011目录前言.........................................................................................................................................I1规范说明..........................................................................................................................11.1背景与目标...........................................................................................................11.2参考文献..............................................................................................................11.3名词解释..............................................................................................................21.4适用范围..............................................................................................................42营业流程..........................................................................................................................12.1开户......................................................................................................................22.1.1后付费客户开户..........................................................................................22.1.2预付费客户开户..........................................................................................62.1.3标准产品销售..............................................................................................82.1.43G无线上网卡（本）标准产品(含硬件)销售..........................................82.1.53G无线上网卡（本）标准产品(不含硬件)销售.......................................92.1.63G无线上网卡后付费客户开户...............................................................102.2业务变更.............................................................................................................112.2.12G用户转3G用户.....................................................................................132.2.23G用户转2G用户.....................................................................................142.2.33G用户后付费/预付费互转......................................................................162.2.42G用户后付费/预付费互转......................................................................182.2.5套餐变更....................................................................................................192.2.6订购/退订业务...........................................................................................202.2.7客户资料变更............................................................................................212.2.8用户资料变更............................................................................................222.2.9付费帐户变更............................................................................................222.2.10后付费用户改号......................................................................................232.2.11后付费用户开通及取消国际业务..........................................................232.2.12临时信用额度调整..................................................................................252.2.13预付款信用额度调整..............................................................................262.2.14预付费（标准产品）客户资料补录........................................................
